Thursdays are normally my day off, and due the crazy week that it had been so far, I was particularly look forward to a little break from the grind. However, things did not go according to plan. Sick children, doctors appointments, and some urgent ministerial demands quickly made it another stressful day. By lunch time, I was ready to take a nap!
My toddler boys usually nap in mid-afternoon, which gives me time to relax or run a few errands. In this case, I decided to visit the local pizza shop as part of my weekly routine. I have come to know the owner quite well, and he has a habit of asking about my wife and kids. It doesn’t hurt that the pizza is quite good, too.
After a lonely, quiet lunch, I made spurious decision to get a haircut. I go to one of those places where you never know who will cut your hair or what kind of haircut you will get. I’ve been going there for sometime and have come to know many of the folks who work there, except that the turnover seems excessively high (which usually does not bode well of the business). I walked into a fairly empty joint. I looked forward to a quick and easy cut so I could get back to family duties back home. The lady got my name and number and told me it would be just a few minutes.
Fifteen minutes later she came back to the front, having forgotten she registered me already. I began to get frustrated by what appeared to be obvious customer service failure. I gave her my name and number, and to my disappointment, she said she would be cutting my hair. Not exactly how I was wanting things to go.